UPDATED: AUGUST 11, 2014 – 1:39am

How much will my puppy cost?

Each puppy’s price is determined by many things. Prices are most often between $2,000 and $3,500 plus shipping expenses.

How does my deposit work? What if I change my mind?

Deposits are non-refundable $500. If you put down a deposit on a puppy and you fell in love with another, it’s simple:

  1. As long as the puppy you originally chose is less than 8 weeks old we can transfer your deposit to another available puppy of your choice.
  2. After your originally chosen puppy is 10 weeks old, it is considered sold and your deposit is no longer transferrable.
  3. If your puppy was 8 weeks or older at the time of deposit, it is considered to be sold immediately.

What is the cost of shipping and what does it include?

The cost to ship a puppy is $450. It includes a pet carrier with pad, water dish, food dish, 1 lb of Fromm Family Foods kibble, a health certificate, a plane ticket, and personal courier service to the airport.  Puppies are shipped from Chicago O’Hare International Airport in Chicago, Illinois. Puppies are hand delivered, counter-to-counter, and travel in climate-controlled cabins, in the same conditions as regular passengers. Our puppies never ship in cargo.

When will my puppy ship? Where will it be delivered?

Typically, puppies will be shipped at 12 weeks of age and when they weigh at least 1 lb 12 oz. However, some of the very tiny puppies may be held up to 20 weeks at seller’s discretion (for health reasons). Puppies must be paid in full, 7 days prior to shipping date. All puppies are shipped out of Chicago O’Hare International Airport via United Airline’s PetSafe Program. You should make arrangements to be available to receive the puppy at your nearby airport during the puppy’s scheduled arrival. 

Can I do a pickup instead of having my puppy shipped?

Sure! You are more than welcome to meet us at our facilities and pick up your new family member. In fact, if you live under 200 miles away, we will even meet you halfway. A small charge will be incurred to offset our travel expenses. If the puppy has not been paid for at time of pickup, cash or a certified cashier’s check are the only acceptable payment options. No personal checks are accepted.

Do you offer returns or refunds?

Puppies sales are final and non-refundable as described by the Buyer Contract. If you, for some reason, cannot keep your new puppy, we will be glad to help you find a new home for it.

Why doesn’t my puppy look like the one pictured in the photograph?

Some customers have reported that they have spotted some of my pictures that have been stolen from my site and put on PuppyFind.com. I wanted to warn people to be cautious when purchasing your new puppy. Stealing photographs is fraud. Typically, fraudulent sellers will ask you to send money via wire (Western Union or similar service). This is an uninsured money transfer and you will have no way of retrieving the funds if it ends up in the wrong hands. Never send money to a puppy seller using this payment method. To report fraud, please call 800-876-7060.

Will my yorkie be AKC registered?

Some puppies come with an American Kennel Club (AKC) registration form. Unless requested for breeding or show purposes, puppies will be eligible for a limited registration.

What is included with my puppy’s health guarantee?

Your puppy is guaranteed to be free of all congenital defects and genetic disorders up until 1 year of age. Refer to the Buyer Contract for further details.

Can I get a show quality yorkie from Firebrand Yorkies?

All puppies are sold as pet quality however, that’s not to say we don’t offer show quality; it’s just not guaranteed.

Can I use my puppy for breeding?

If you are looking to breed your new puppy, please call me and we can discuss the details.

What should I feed my new yorkie?

Here at Firebrand Yorkies we only use holistic, all natural pet foods. Our choice is Fromm Family Foods. We start our puppies on Puppy Gold and as they mature (approximately 6 months), we introduce the Four-Star foods. Our favorite Four-Star foods include Chicken À La Veg or Duck & Sweet Potato.

What foods or treats should I avoid?

Most importantly, never give your puppies any products with rawhide in it. Although we do not encourage feeding your puppies with table scraps; chicken, fish, and other high-protein (but low-sodium) meats are acceptable in moderation. However, it is imperative you avoid the following: grapes (raisins), nuts, onions, chocolate, tomatoes, avocado, candy (other sugars).